Shipping Policy

At HOOKAHXXL, we strive to offer fast and reliable shipping to ensure your orders arrive on time and in perfect condition.

Shipping Locations

We currently ship within the UAE and offer international shipping for select regions. For international orders, please check availability and shipping fees before checkout.

Processing Time

Orders are processed within 1–2 business days. Once processed, you will receive a tracking number to monitor the status of your shipment.

Shipping Fees

• UAE Domestic Shipping – Free on orders over 200 AED, otherwise, a flat rate of 20 AED applies.
• International Shipping – Rates depend on destination and will be calculated at checkout.

Delivery Times

• UAE: Typically arrives within 24–48 hours from the time of dispatch.
• International: Delivery times vary depending on the destination, typically 5–10 business days.

Order Issues

If you encounter any issues with your order, please contact us immediately at support@hookahxxl.com. We will address any concerns regarding damaged or missing items within 7 days of delivery.