Return Policy

We want you to love your purchase. If you are not fully satisfied, we offer returns and exchanges in line with the conditions below:

Eligibility

  • Returns are accepted within 7 days of delivery for unused and unopened products.
  • We cannot accept returns or exchanges for used, opened, or damaged products.

How to Return

  1. Email us at support@hookahxxl.com with your order number and the reason for the return.
  2. We will guide you through the return process and provide a return label if necessary.
  3. Return the item in its original, unopened packaging.

Refunds

Refunds will be processed to your original payment method once the returned item is received and inspected. Please allow up to 7 business days for the refund to appear.

Exchanges

If you would like to exchange an item for another product, please follow the return process and place a new order for the desired item.